The cab industry is quickly going to become the next disrupted model. No longer will we need dispatchers to receive our calls or tell cabbies where to go pick up passengers. Now, thanks to technology, the process will be much more streamlined and will become a direct relationship between driver and passenger.
Enter Hailo, coming across the seas from the UK and Ireland. Similar to Uber and Winston, users can fire up this app on their phone and hail a cab directly from within the app. No need to call and order one. Other benefits include: the app provides an estimated time of arrival of driver, being able to pay directly from your phone (as it’s synced up to your credit card), and being able to rate cab drivers (my personal favourite option). But be careful not to be too rude – as I understand it, cabbies can rate you as a passenger too!
While Beck recently launched its own Taxi app, it still isn’t quite near the level of Hailo. It won’t tell you how far the cabbie is from picking you up (it will only say the cabbie is on its way), you still have to pay cash or credit card directly to the driver, and there’s no way to provide feedback if you’ve had a bad or great experience.
A few weeks ago, I won a $40 credit for Hailo and got to know the application quite well. At the time, the system wasn’t quite ready so I still had to call the driver to come get me but as we zipped around the city, the driver, Timi, told me all about Hailo. He was obviously very passionate about this app and believed it was a good thing for the industry.
(Images shamelessly stolen from the Hailo Toronto Facebook Page.)